I have two wireless printers used for different purposes. The larger one takes A4 paper and is for ordinary documents like manuscripts, while the smaller one prints onto a roll of thermal paper and can be used to create typed stickers. As they’re both made by Brother, they’re distinguished by the network names Big Brother and Little Brother.
A few weeks ago, I started to experience problems with the first of these, particularly when trying to print off documents from Outlook. Last week, the connection completely broke down, and it was the very worst time for this because I needed to print off a proposal I’d written for a writing class.
As such, I spent a chunk of Good Friday fixing the problem. The problem somehow fixed itself after I removed the printer from Windows and added it again. It happened just in the nick of time to commit that proposal to paper, and I hope to bring further news
At around the same time, Little Brother was up to the capers. This always had a quirk where the software sometimes says it’s offline, yet it spits out the print a few seconds later. More recently, the printing has become more hit and miss before failing completely.
It’s only by good fortune that I didn’t urgently need prints from that machine, since it took a lot of time on Saturday to fix it. It proved necessary to remove the existing installation, then use a temporary wired connection and disable the VPN while setting it up again.
I don’t fully understand the problem, but it’s probably not unrelated to a recent Windows update that won’t install for me, and it seems many other users are in the same situation.
What I now have, however, is a USB cable on standby in case this happens again.
Gavin Cameron 